Affiliate phone support (or faster) with Credit Hero Score
S
Stirgus CreditRepair
Us as business owners need a direct phone line to reach someone with Credit Hero Score. Before CHS, we used SmartCredit/Consumer Direct, and affiliates had a direct support line to reach out for help, and they answered within seconds.
With Credit Hero Score, I have called the customer service line (888) 316-7758 over 10 times, over the last two days, and noone answers the phone. Of course we have the affiliae-help@creditheroscore.com email, but let's face it, this can take days to get a response.
I currently have a customer issue, involving credit hero score, and I have noone to speak to, which is causing us to not provide answers to our client. Each time we call, it says all reps are busy. We request a call back, it's not returned. We tried the text chat feature, noone answers. Emailing takes days.
K
Keenan Jones
Thank you for the feedback on this one. I've raised this discussion internally to see how we can get you extra prioritized support. We are always working on improving wait times and have a dedicated in-house team to provide support for Credit Hero Score and Credit Repair Cloud. I really appreciated the feedback and it is definitely heard.
I've also reached out to our support team to follow up with you directly to make sure there weren't any tickets that fell through the cracks in your specific situation. We are responding to thousands of conversations monthly, and we are definitely tracking this down with the team to see if anything happened.