Changelog
Follow up on the latest improvements and updates.
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Big news for Credit Hero Score 🚨 We've launched a super helpful update to make signing up for CHS smoother, faster, and way less frustrating. 🙌
✨
Introducing One-Time Password (OTP) / SMS Verification!
✨Instead of clients answering a long list of questions to verify their identity, they’ll now get a quick text message with a one-time password to confirm their account. Easy, secure, and hassle-free!
✅ Fewer sign-up errors
✅ Faster registration process
✅ No more digging through your memory for old credit info!
And if they prefer not to use SMS, don’t worry — we’ve got a shorter quiz option now available too, with the original version only as a backup.
How can I access this?
👇This update is live now for all new Credit Hero Score signups. When a client begins the registration process, they’ll automatically see the new SMS verification option.
We're listening!
👂This update was inspired by feedback from our amazing Credit Hero community. Got more ideas? Share your suggestions at feedback.creditrepaircloud.com/feature-requests.
We’ve updated our mobile pages so clients can easily enter or re-enter their credit card details—whether you’re requesting a new card or Subscription Saver is prompting an update on a declining card.
What's changed?
👀- Optimized Credit Card Request:When you request a new credit card via email, the page clients visit is now optimized for mobile devices.
- Streamlined Subscription Saver Flow:The Subscription Saver page that helps clients update a failing card is also optimized, making the process smoother and more intuitive.
How can I access this?
👇Clients will see the improved experience when entering their payment details on their phone or tablet.
We're listening!
👂Your feedback helps us improve! Have suggestions? Share them at feedback.creditrepaircloud.com/feature-requests.
We’ve made it easier for leads to complete their signup when they’re ready, while ensuring existing customers don’t run into issues with duplicate accounts or billing conflicts.
This update means new leads can sign up smoothly, while existing customers are directed to the right place—keeping your business organized and running efficiently.
What's changed? 👀
- Leadscannow resubmitthe signup form, allowing them to sign up when they’re ready.
- Existing customersand converted leadswon’t be ableto resubmit the form, preventing duplicate accounts and billing conflicts.
- If an existing customer tries to sign up again, they’ll see this message: “It looks like you already have an account with us using this email address. Please log in to your existing account or contact support if you need assistance.”
How can I access this?
👇This update is now live in the Self-Service Signup Flow! No action is needed—just enjoy the smoother experience!
We’re listening! 👂
This update came straight from feedback from our Credit Hero community! Got more ideas? Share them at feedback.creditrepaircloud.com/feature-requests.
We know that every business handles failed payments differently. With these new CRC Billing updates, you’ll have more control over dunning attempts and notifications, ensuring you stay informed and can manage payments your way.
What's changed?
👀- You're now CC’d on key billing emails– You’ll automatically be copied on all billing-related emails that support CC, keeping you in the loop on dunning attempts.
- Turn off dunning attempts– Now, you can completely disable automated dunning attempts (subscription saver) in CRC Billing if you prefer manual payment recovery.
- More billing notifications– Additional automated alerts forsuccessful paymentsandfailed paymentsare now available so you can customize how you receive updates.
How can I access this?
👇You can customize your billing notifications and dunning attempt settings in your Credit Repair Cloud account.
Go to
My Company > Automated Notifications > Notification Options
We're listening!
👂These updates are based on feedback from our Credit Hero community—keep sharing your ideas at feedback.creditrepaircloud.com/feature-requests!
We’re happy to share that you can now collect Date of Birth (DOB), Social Security Number (SSN), Phone, and Address as part of the self-service checkout form! This update makes it easier to get all the information you need from your clients right away, making the sign-up process smoother, faster, and fully TSR compliant.
How does this help me?🔥
- Faster onboarding: Get clients started more quickly. ⚡
- Collect important info upfront: Avoid delays by getting all the details you need right from the start. ✅
- Easier sign-up: A simple and smooth process for your clients. 🙌
- TSR Compliant: Ensure your onboarding process follows TSR rules to avoid penalties. 📜
How can I access this?👇
Go to
My Company
-> Self-Service Checkout
in your Credit Repair Cloud account to start using this feature today.We’re Listening!👂
We made these improvements by working closely with our Credit Hero community. If you have ideas for new features or ways we can make things better, we want to hear them! Please share your thoughts at feedback.creditrepaircloud.com/feature-requests.
To learn more about TSR compliance, visit creditrepaircloud.com/tsr.
We’re thrilled to introduce our ready-to-use Self-Service Client Signup Page! This feature allows leads to sign up and pay for your credit repair service directly on your site, helping ensure TSR compliance and boosting your business growth.
How it works 🔁
The new Self-Service Client Signup Page simplifies client acquisition by capturing lead information, selecting billing plans, securing payment details, and signing agreements—all in one flow. It automatically sets up the Secure Client Access portal, ensuring a smooth transition from lead to client and integrating directly with your Credit Repair Cloud account for seamless onboarding.
How does this help me?🔥
- TSR Compliant flow, done for you ✅
- Fast and convenient for your clients ⚡
- Collect leads even without CRC billing setup 📊
- Automates client onboarding without external tools 🙌
How can I access this?👇
To access and customize your Self-Service Client Signup Page, log in to your Credit Repair Cloud account and navigate to My Company -> Self-Service Client Signup.
Learn more about this new feature
✅For more information about the Self-Service Client Signup Page, visit our Knowledge Base article.
Coming Soon
🔜Many more enhancements are on the way! Please add your feature requests here: https://feedback.creditrepaircloud.com/
Not in Billing Early Access? 📢
If you're not in early access for CRC Billing, reach out to our support team. With an approved merchant account from our partner, we can get you set up right away!
Stay tuned for updates as we continue to improve and expand this feature to better serve you and your clients!
To help you ensure TSR compliance while growing your business, we've made updates and improvements across the Credit Repair Cloud software. Remember, we're here to help but ultimately, compliance is your responsibility.
- Phone Number Removed from Web Lead Form- the phone number field has been removed from the web lead form. This update will automatically apply anywhere the form is used.
- Phone Number Removed from the Affiliate Lead/Client Submission Form- this update will automatically apply anywhere the form is used.
- Social Chat Template Added- to support chat over social media with leads, a customizable page has been added to all MyCreditRepairSite templates. You can now add and customize the “SignUp-Now” page within your Weebly editor.
- Phone Number Removed from Simple Audit- the company phone number has been removed from the English and Spanish versions of the default simple audit. This changewill notapply to existing audit templates. Please edit your existing template or choose “Reset Text” within your simple audit setting to access the updated version.
Learn more about the Telemarketing Sales Rule👇
To help you grow your business, we’ve increased the commission you get for promoting Credit Hero Score!
What’s Changed?
👀 You will now earn
25% for every new client you sign up to Credit Hero Score
, instead of the previous 22%.Credit Hero Score can help make your job easier and your clients happier with:
- Perfect Importing:CHS flawlessly imports credit reports, saving time and reducing errors.
- Seamless Client Onboarding:Simplify the onboarding process without password drama.
- Free Co-Branding: Build your brand with customizable options that showcase your logo and business details on every report.
How can I access this?👇
You don't need to do anything.
Just make sure your CHS affiliate account is active
. To do so, log in here.
Or check out these two helpful articles to start earning 25% commissions!
We're listening! 👂
We've made these improvements by working closely with our Credit Hero community. If you have any suggestions for new features or improvements, we want to hear them. Please share your ideas at feedback.creditrepaircloud.com/feature-requests.
To make getting help faster and easier for you, we’ve upgraded our customer support to Intercom.
What's changed? 👀
We’ve heard your frustration about only being able to reach the support team through email. You’ll now enjoy instant chat support, easily search our knowledge base, and get personalized help right where you need it.
- Easy to use- Quickly send and find messaging using chat threads - it’s just like sending a Facebook message!
- Get answers quickly- Thanks to AI-powered chatbot assistance and a robust knowledge base
- Integrated support- Easily access to support directly within our app
- Personalized help- Our team will be informed of your account history
We're committed to providing you with the best possible support. With Intercom, we're confident your experience with us will be even better.
How can I access this?👇
Use the chat box in the bottom right corner of your Credit Repair Cloud account or at www.creditrepaircloud.com to search for help and chat with our team.
You can also reach our customer support team at support@creditrepaircloud.com or 800-944-1838.
We're listening! 👂
We've made these improvements by working closely with our Credit Hero community. If you have any suggestions for new features or improvements, we want to hear them. Please share your ideas at feedback.creditrepaircloud.com/feature-requests.
To bring you the best app experience, our team is modernizing the technology behind CRC's user interface. These changes will improve CRC's performance, usability, and responsiveness.
What's changed? 👀
- Sleek and Speedy Pages- Experience faster loading times and updated interface on Client Home and Client Dashboard, My Company, and Billing & Payments.
- Simpler Payment Management- If you’re using manual invoices or Chargebee, you can now find these tools under Payments & Invoices or My Company. To avoid clutter, anyone not using Chargebee will not see the option.
- Integrated Billing Made Easy- You’ll get a sneak peek of our integrating Credit Repair Cloud Billing section but only users accepted into our Early Access program will be able to fully see and use this tool. Apply here to join
We're listening! 👂
We've made these improvements by working closely with our Credit Hero community. If you have any suggestions for new features or improvements, we want to hear them. Please share your ideas at feedback.creditrepaircloud.com/feature-requests.
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