Feature Requests

this is a nuisance that we can't switch a client from ex: identity iq to smart credit and also that you PUSH credit hero. we should be able to easily switch companies for our clients as needed

It would be nice to have the software to flag hard inquiries that don't correspond to an open account with the same date. For instance, a JPMCB inquiry that posted on xx/xx/xxxx but no open JPMCB accounts open on or after that date (within a few days).

It would be cool to have the ability to have the statuses automatically update or change in the clients dispute tabs when the clients credit report is refreshed without the entire account, disappearing from that credit bureau or disappearing from the entire disputes tab list, and without creating duplicate accounts because we saved the document and continue to the dispute wizard. if we could automatically update the status of any changes made on the credit report and have the account automatically changed in the disputes tab Page to the proper status that would be great. Meaning, if I disputed something on a clients report, and it was deleted, when I refresh the Client report, I would like to see the status changed or updated in the disputes tabs list to the new update. When we tap the save and review later tabb, it does a lot once the manually make the changes or updates in the system but, it would be cool to download the new credit report. Scroll to the bottom, click, save, and head to the dispute, wizard, and see the changes or updates already made without the account disappearing, which looks as if we haven’t really done any work or even worse, it creates a duplicate account which makes it appear as if the client has too many accounts. I hope that makes sense.

It is counter productive to give your consumers one option to use . I was charged $150 and did not get approved. I applied to over 10 merchants and Coastal was the only one that charged me.

Only three statuses can be changed on client portal. It’s annoying to go to view edit profile to change status to prospect from client.

Many times clients cancel Credit Hero Score or their past due billing cancels/deletes their account and we need them to sign back up. Majority of the time, clients switch cards and forget about the credit monitoring. We need to keep the button at the top of the page, that says "send invite" (see attached) so this can be a easy way to remind clients to sign back up for credit monitoring. This is also needed for clients that we reactivate in our CRM system as well. The reason why this is needed, is because it's easy for us to click a button to update clients that their credit monitoring is inactive and it allows us to track/get notified when a client signs back up for Credit Hero Score. By having this, we no longer have to call clients multiple times, text or spend minutes emailing and explaining that they need to sign back up for credit hero score. AS A BONUS: When clients credit hero score account is deactivated/deleted because they cancelled or failed payments, maybe it would be easier to not completely wipe out their account and make them sign back up for CHS all over again? There should be an option to have them login and update their billing. Maybe instead of having a link that says "invite to credit hero score", it could say "please update your billing to credit hero score" and the link directs them back to the login page (along with their login credentials-similar to our login credentials email in CRC). For example, Let's says a client signs back up for our services 6 months later or they never updated their billing for CHS after 6 months, instead of them having to sign up and verify their identity all back over, it only takes them 2 seconds to only have to update their payment method. Smart Credit, IdentityIQ and many others do not delete customers accounts if billing fails or if they cancel, they can sign in 10 years later and once logged in, it will allow them to update payment method. If anything, this actually prevents CHS customers from cancelling and creating a $1 trial account every 30 days.

Being able to pull in and update outstanding balances from credit reports automatically for helping with the next stages of balance management and utilization.

Allow clients to upload responses received from credit bureaus and creditors directly through their client portal. Allow multiple pictures in one upload.