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Feature Requests
Please be as descriptive as possible of how you’d imagine the feature to work in CRC and your reasoning behind the request. We’re excited to review your idea!
Description
Please add DOB and SSN back to the sign up link. I have to have those when i mail the letters. Why was this even taken away? Or at least give us the option to add it.
2
3
Re-enable Word Document Uploads for Verification
I used to be able to upload my verification documents as Word documents before the update. Now, I'm required to convert them to PNG or PDF formats. It would be much more convenient for me if I could upload Word documents directly again.
2
1
slow or no customer service response
Do you have any plans on improving the response time for customer service? EVERY time I reach out it is a minimum of 5 days for someone to get back to me. I don't even bother to call anymore because NO ONE EVER answers the phone. Nor do they call you back in a timely manner. I choose this company because I was excited that I would be able to TALK to a LIVE person. So many companies are getting away from live customer support (I guess you are too). I understand that you have provided 1000's of training videos however that is no substitute for LIVE customer support. PLEASE TRY AND DO BETTER :O)! AND to be very clear I am not complaining about the sweet group of individuals that provide us with customer support. I am complaining about the response time! GET THEM SOME MORE SUPPORT. PLEASE AND THANK YOU!
0
1
Can we get the old layout of payment portal with Past Due , total outstanding and paid in the last 30 days back?
New layout and they way you need to search invoices lets say past due it is a disaster. After you click on invoice and mark paid it takes you to the beginning and you need to again search for past due. Total waste of time.
14
5
How long before we have access to the new billing and payments features?
2
2
Allow for PDF Files for Client Files
Allowing PDF format for letters, proof of address and etc should be a standard feature that will make it easier for clients and users of CRC. Thank you
19
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under review
43
One flat price for credit repair and credit hero score
Is it possible to included creditheroscore on to your regular pricing for credit repair (one charge) ? EXAMPLE : $99 plus 19.95 =$118.95 when customer signs up there only on charge per month $118.95 to many customers start to think its ok to forget credit hero score.
1
10
Cred a new Bob Video.
Possibility of creating a new bob video that are more up to date. Maybe changing out the character from bob to barbara, and some changing out the ethnicity as well. Why is this feature important to you? I think it will help in attracting more clients to my site. What is the problem that it is causing around your usage of our product? No problem just would like something fresh/more up to date. What benefits would you see from having this built? Website variety. All websites not looking exactly the same. I looked on youtube and it seems that a lot of companies are using bob.
1
6
Include Affiliate Assignment Information in Export
When I'm using the affiliates tab and decide to export the data, I'm finding that the export does not include information on who each affiliate is assigned to. It would be really helpful if this could be included in the export, as it would provide a more complete picture of our affiliate relationships.
1
1
Separate Export for Filtered Lists
I'm finding it challenging when I filter for specific categories like 'Prospects' and then try to export the list. The exported file combines 'Prospects' and 'Leads', even though I requested them separately. It would be really helpful if there was a feature that allows for separate exports of filtered lists.
1
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