Feature Requests

Implement a 'save progress' feature for dispute handling, allowing users to save their work and resume later without starting over. This would improve efficiency and user satisfaction.

It will Be very helpful if there was a way to change, update or delete Plan Name/details? An example. I just wanted to change pricing or change the name. Each time I have had to create a new plan. As an example I wanted a “Couples Package” plan, in one case, I entered the wrong $ amount, but I could not change the amount. I ran out of what else to name a plan with "Couples" thus creating a long list of inactive plans.

When clients enroll, many times they use a different billing address for their account, than what's on their credit cards (causing CHS to decline the payment). When this happens, clients are unaware and they give up on troubleshooting the credit monitoring billing, not knowing what's going on. On our end, it looks like they never completed or attempted to enroll into CHS, because their dashboard still the step is incomplete, no login credentials, etc. Therefore, when we reach out to the client and tell them they never signed up, they sound confused (as they did sign up). Then we have to ask them for their CHS password, so we can trouble shoot the account. In most cases, by the time we ask them for their password, they've forgotten it and we are unable to create a new CHS account, "because one already exists". For example: Look at my screenshots. This client dashboard looks like the account is incomplete for CHS. However, when we log into our CHS affiliate portal, we can clearly see they did create an account, BUT the payment failed. Now we have to contact the client and HOPE they remember their password, opposed to use already being logged into their account and can quickly assist them over the phone. Overall, as soon as the client creates a password for CHS, it should be shared with us instantly!

The first few rounds of letters are easy, but some sort of ai integration on what to pick next. CRC has branded it self as an all in one software on training CROs, but I think suggesting or atleast guidance on next letters based on where the client is in the dispute process.

Hello Credit Repair Cloud Team, I would like to submit a feature request for the client mobile app. It would be extremely helpful if clients could see their next scheduled credit report import date directly inside their portal and mobile app. A simple section displaying: • Last Import Date • Next Eligible Import Date • Countdown Until Next Import (Example: 12 Days Remaining) would significantly improve the client experience. Many clients frequently contact support asking when their next report can be imported. Having this information visible would reduce unnecessary support requests, save time for credit repair companies, and create more transparency throughout the dispute process. This feature would benefit both CRC users and clients by providing real-time visibility into the import schedule without requiring manual communication from staff. Thank you for considering this enhancement. I believe it would be a valuable addition to the platform and mobile app. Best Regards, Brittany Jamerson

Allow users to have more than three payment plans active at once, providing flexibility for promotions and future package offerings.

Dear Credit Repair Cloud Team, I am writing as a new Credit Repair Cloud customer and as the owner of John Lothar LLC. I recently signed up for your platform as a resident alien with an ITIN instead of a Social Security Number, and I would like to strongly encourage your team to add full support for ITIN users throughout the platform. This is important for two different customer groups. First, there are credit repair business owners like me who use an ITIN instead of an SSN. I was able to sign up for Credit Repair Cloud, but I do not yet know whether every feature will work properly for me as the business owner. If any part of the platform, verification, onboarding, client management, billing, integrations, or forms assumes that the business owner must have an SSN, then ITIN-based entrepreneurs may be blocked from fully using the software. Second, and even more importantly, many potential credit repair clients in the United States have ITINs instead of SSNs. These consumers still participate in the financial system. They may file taxes, open bank accounts, rent homes, apply for credit, build credit files, receive credit denials, deal with inaccurate reporting, or need professional guidance to improve and repair their credit. They are a real market, and many of them need exactly the kind of help Credit Repair Cloud is designed to support. This is not a small niche. Publicly available IRS and immigration-policy data show that millions of U.S. tax returns include ITIN filers, and the IRS continues to issue hundreds of thousands of new ITINs each year. These are people who are trying to comply with the tax system and participate financially, but many tools in the credit and finance industry still treat “SSN” as the only possible identifier. That creates a gap in the market. Credit Repair Cloud could help close that gap by allowing both business owners and clients to be onboarded with either an SSN or an ITIN. Ideally, the platform would include: A clear option to select “SSN” or “ITIN” during client onboarding. Validation that accepts ITIN-format numbers instead of rejecting them as invalid SSNs. Client profiles, agreements, forms, dispute workflows, and integrations that do not break when the client uses an ITIN. Business owner account setup that allows ITIN-based entrepreneurs to use the full platform. Clear internal labeling so users know whether the identifier is an SSN or ITIN. This would make Credit Repair Cloud more inclusive, more practical, and more competitive. It would also open the door for credit repair companies to serve a large group of consumers who are currently underserved by many financial tools. I believe this feature would be valuable not only for my own business, John Lothar LLC, but also for many other entrepreneurs and clients across the United States. Please consider adding full ITIN support as a product feature. I would be happy to provide feedback from the perspective of a business owner using an ITIN and trying to serve ITIN-based clients. Best regards, Roger Bosson John Lothar LLC [1]: https://www.irs.gov/tin/itin/individual-taxpayer-identification-number-itin "Individual taxpayer identification number (ITIN) | Internal Revenue Service"

Implement a self-service sign-up feature for affiliates, enabling them to register via a link on the landing page without manual intervention.

Previously, Discover Network banned credit repair transactions and CRC added a notice to payment failure emails that says "discover cards are not supported, please use visa, mastercard, or amex" (see attached). Now as of 5/19/26, AMEX no longer support credit repair or debt collection transactions and we need to remove AMEX as an option for payment. I have confirmed this with Coastal Pay/NMI and my other merchant Kurv/EMS and Authorize.net . Also, can we please prompt clients to only use a mastercard or visa when enrolling? This would save so much time. As of now, they're only warned about Discover on the payment failure email notification. We need a notice on the sign up form where they're entering their card or a way to reject their card if the card type is Discover or AMEX.

we need the feature to be able to extract the total billed amounts of all clients in to a sheet for us business owners to be able to calculate the LTV of our client and the Client Acquisition Cost.