Feature Requests

We need chargebee plans to work with the self checkout feature: WHY- Most of our clients are billed through Chargebee and this prevents us from paying for two billing systems/merchants (since CRC Billing is the only option for self checkout). CRC Billing also still have a lot of issues to fix, we have over 3-4 tickets open with different CRC Billing issues. HOW DOES THIS AFFECT BUSINESS- CRC Billing issues are causing some clients to be charged multiple times and some not at all. Chargebee works perfectly and gives us more control with billing modifications. No need to ask me here what issues we are having, I already have tickets open on those and do not wish to repeat. 95% of our clients are billed through chargebee and by using the self checkout feature, to be in-compliance with TSR, all of our new clients must use CRC Billing and it makes no sense to pay 2 merchants/gateways. We also do not wish to change our chargebee clients to crc billing, due to the multiple issues. PLEASE allow chargebee plans to work with self check out.

The new work flow for accounts that we're still in the dispute process for is not user friendly. The account should automatically have a drop down menu to add this rounds reason and desired direction. The system is not automatically working as it before is extremely time consuming to manually change each account we're still in the process of redisputing. It also created a lot of room for error since we can easily miss an account that isn't highlighted in red as before. Please help

The monthly subscription for the software should be lowered. I've been a cusomer for over 5 years and never been offered a discount. There is no loyalty appreciation or perks!

The ability to seamlessly use other credit monitoring systems, and another option for collecting payments.

It would be cool to have the ability to have the statuses automatically update or change in the clients dispute tabs when the clients credit report is refreshed without the entire account, disappearing from that credit bureau or disappearing from the entire disputes tab list, and without creating duplicate accounts because we saved the document and continue to the dispute wizard. if we could automatically update the status of any changes made on the credit report and have the account automatically changed in the disputes tab Page to the proper status that would be great. Meaning, if I disputed something on a clients report, and it was deleted, when I refresh the Client report, I would like to see the status changed or updated in the disputes tabs list to the new update. When we tap the save and review later tabb, it does a lot once the manually make the changes or updates in the system but, it would be cool to download the new credit report. Scroll to the bottom, click, save, and head to the dispute, wizard, and see the changes or updates already made without the account disappearing, which looks as if we haven’t really done any work or even worse, it creates a duplicate account which makes it appear as if the client has too many accounts. I hope that makes sense.

As a user, I find it inconvenient to constantly scroll back up to the top of the credit monitoring report to see which credit bureau is being reported in each column. It would be very helpful if the names of the credit bureaus could be displayed above each new account. This would streamline the review process and save time.

Please add Internal notes and credit monitoring credentials to the CSV file whenever we export client list. I need it so I can tabulate which credit monitoring services our clients use. More information will allow us to see clients' behavior which is important for targeted marketing.

The self checkout option is amazing, however it only works with CRC Billing. CRC Billing has too many flaws and does not work correctly. CRC Billing does not allow us to change billing due dates and we have lost several clients. When clients update their card after being declined, CRC Billing does not update the subscription and does not renew the next billing date. Coastal Pay merchant does not answer calls nor return voicemails, their online reviews are very disturbing (because they do not answer calls). Lastly, CRC Billing skips over some of our clients and don't bill them at all! We need Chargebee plans to be able to be capatable with the self-checkout form, as it's 10x easier to manage subscriptions and make edits. Chargebee plans fully automate our business and has zero flaws. I have had an open ticket in regards to the CRC Billing not being able to change payment due dates for a month now and it has still not been fixed (losing us several clients). Please make Chargebee plans capatable with self-checkout!

We realized that the system picks up on a slight change that the account has but the system should not label something as "deleted" unless in fact it's removed completely from the client's credit report. The system is supposed to be automatic but we still have to compare the reimported results with the credit report which it's time consuming to double check if the account was in fact deleted or perhaps something within the account simply just changed. Making sure that the system accurately labels the accounts, for example, if something within the account changed, it should be "updated", if the account was in fact deleted from the client's credit, then it should read "deleted" and if the negative information was updated such as late payments being removed, then it should be "repaired". Making sure the reimport results are correct will help my processing team as they won't have to compare it to the client's report to ensure the information is correct.

You MUST provide customers with a copy of their agreement or give them access to view the signed agreement at anytime. Credit repair cloud no longer has an option in their client portal to be able to view and download the agreement since the new 2.0 version was released. We need need you to put an option in the portal for customers to be able to view & print the signed agreement.