Allow self-checkout to use Chargebee subscriptions
S
Stirgus CreditRepair
The self checkout option is amazing, however it only works with CRC Billing. CRC Billing has too many flaws and does not work correctly. CRC Billing does not allow us to change billing due dates and we have lost several clients. When clients update their card after being declined, CRC Billing does not update the subscription and does not renew the next billing date. Coastal Pay merchant does not answer calls nor return voicemails, their online reviews are very disturbing (because they do not answer calls). Lastly, CRC Billing skips over some of our clients and don't bill them at all!
We need Chargebee plans to be able to be capatable with the self-checkout form, as it's 10x easier to manage subscriptions and make edits. Chargebee plans fully automate our business and has zero flaws.
I have had an open ticket in regards to the CRC Billing not being able to change payment due dates for a month now and it has still not been fixed (losing us several clients). Please make Chargebee plans capatable with self-checkout!
K
Keenan Jones
Hello Stirgus CreditRepair! I have a few more questions for you:
- Can you provide more details about the specific features of Chargebee that you find most beneficial for managing subscriptions?
- Could you elaborate on the issues you've faced with CRC Billing, especially in terms of changing payment due dates?
- Are there any other functionalities or features you would like to see in the self-checkout form apart from Chargebee integration?
S
Stirgus CreditRepair
Keenan Jonesi have sent an email to support yesterday evening with the remaining issues occurring and have not received a response yet. Other than that, PLEASE work on integrating chargebee with self checkout!
K
Keenan Jones
Stirgus CreditRepair Thank you for the heads up. I'm looking into it with our support team now. Apologize for the inconvenience. Hopefully we should get your resolution soon on the existing issues with billing.
S
Stirgus CreditRepair
Keenan Jones We are steady having issues with CRC Billing. Is there a way we can work on integrating chargebee plans with the self-checkout form?
Below are the exisiting issues/glitches with CRC Billing:
- When a CRC Billing payment declines, we can not change the due date or void the current invoice for the client (as we could with chargebee clients). The only options is to deactivate billing, which should not be done. The change payment due date isn't even an option when a payment with CRC Billing is past due.
- When a client pays a past due CRC Billing payment, the payment/invoice does not update to the date when the payment was actually made, which makes it super confusing to track our transactions at the end of each day. For example: If today is 11/2 and a client randomly paid an invoice from 10/15, the transaction will not show on the Billing & payments tab in CRC (unless we scroll down to 10/15 payments and see it-which would never happen nor have a reason to scroll down if we are counting transactions made for 11/2). Therefore if a CRC Billing client randomly makes a past due payment, we will never know.