Availability to change or switch monitoring services at client request.
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John Blissard
I would like to have the ability to change credit monitoring services and have the ability to provide a package with the different available monitoring services to my client. I have a client which I started with credit hero, but now client decided she want to use identityIQ because her son also uses that, and she want this change. when i tried to import the source code or add the file to generate a new report, the drop down did not allow me to proceed as the identityIQ was not available. Hindering my services with the client. This is unacceptable and not good for business, and I need to be able to accommodate my clients' requests. please add a feature in which allows to use any of the monitoring services available and be able to switch between them as long as those services are activated by the client. when trying to reimport credit reports
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Keenan Jones
Great to hear your perspective, John Blissard! I have a few more questions for you:
- What specific features or functionalities do you expect when switching between different credit monitoring services?
- Are there any specific monitoring services, besides IdentityIQ, that you anticipate needing to switch to in the future?
- How frequently do you expect clients to request changes in their credit monitoring services?
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John Blissard
Keenan Jones at least the monitoring services currently mentioned in the credit cloud…. Once you start with one … have the ability to switch to other to support the customer. Besides it will last help to id which one can benefit thru the repair process