Keenan Jones Open up a ticket and login to my account. I have sent you two requests in the last 2 days did not get one reply. The same problem you guys had last week.

Hi Tom Tarkowski:

I apologize for the frustration and I'm here to help. If this issue is related to IDIQ, it's a known problem on their end. They released an update that unfortunately broke our importer, and we've asked them to revert that change. We weren't informed about this update beforehand, which is usually the protocol. We apologize for for the issues you are facing and expect to have a resolution soon.

If your issue is indeed related to IDIQ and you're still experiencing problems, we did hear from them that they are expecting to push a resolution soon.

If you are experiencing issues with another importer, please ensure our support team has all relevant details. They are working as quickly as possible to get back to all customers on active issues.

Keenan Jones unfortunately it seems like Smart credit doesn’t work either. Yes, you are right. It is frustrating that we are experiencing these issues while you are not responding to requests. It is very hard over the years to deal with your company each time there is an issue. Ive been with you since 2015 and actually never had a positive experience about customer service.