Make Credit Heros Score easier for clients to sign up. My client keep getting stuck on 75% mark, the screen just shows the other serviceses you guy offer. I would rather my client get their credit report right away and you guys promote your service after they sign up for credit monitoring.
E
Eli Namani
This is delaying onboarding with us too
C
Christopher Stirgus
Agreed- but also this is caused by the following:
- The client exiting the page as soon as CHS payment goes through.
- The client not clicking the blue button after signing up for CHS. They usually have to scroll all the way to the bottom or somewhere on the page there should be a blue "continue to next step" button. If the client does not click that CRC keeps their onboarding at 75% and the login credentials are not shared.
CRC needs to get rid of that and complete onboarding/share credentials the second the client gets done with the CHS billing screen so we can access everything instantly and the client see they're 100% completed.