Provide specific changes on the re imported results
in progress
Karin Ayuni
Hello, we had to reach out to your support team because we weren't understanding the results we were getting on some of the re-imported reports. I understand that sometimes the system says an account has been deleted when in reality the information on the account has been updated such as new account # or new reported date on the client's credit report. This caused a lot of confusion as the account showed deleted. We would like to request the system to accurately label the updated changes such as: Account number updated instead of deleted. A deleted account should only be when the account has been removed from the client's credit.
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Keenan Jones
Merged in a post:
Store every re-import and report in client file
K
Keenan Jones
Storing every re-import and report in the client file would be invaluable for teams that outsource and need to reference proof months later. This feature would enhance record-keeping and accountability.
K
Keenan Jones
Merged in a post:
Complete progress report in re-import
K
Keenan Jones
Enhancing the re-import to include utilization and remaining negative accounts at the bottom would make it 'send-ready' after review. This would streamline the reporting process and provide a comprehensive overview.
K
Keenan Jones
marked this post as
in progress
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Shana Del Grosso
Exactly we face this all the time where accounts show duplicates including personal information like 3 times and also deleted items which should not have ever been deleted
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Eric Villalta
I've also noticed that the results sometimes show deleted accounts for positive accounts that were not challenged. this is strange as there would be no reason to dispute a positive account / even if its closed but showing paid on time. a clear dispute response would be very helpful