USPS Certified Mail - Clear "To/From" or "Return/Delivery" Labeling on Letters
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Adam Whibley
Occasionally, USPS delivers the certified letters to the end-client's address, as opposed to the intended delivery address (usually Experian).
This is due to poor address placement on the letters, according to the post office themselves (please see attachment).
This is causing letters to go undelivered and delaying the client's credit repair process. It also costs the CRO more money to send out the letter again.
The benefits of adding clearer labels to the certified mail slip would be a reduction undelivered letters and it would add some accountability to USPS.
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Keenan Jones
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Keenan Jones
Hey Credit Heroes!
Good news. We heard from our print partner https://lob.com/ that they just implemented some improvements to help reduce this issue of USPS getting confused where to deliver to. Here is what they said:
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We've updated our certified mail templates to make it easier for USPS to separate the return and delivery addresses. From here on out, you should not see this issue pop up too often or at all. We are still testing out this template and don't expect 100% perfection, but it should solve this issue for the most part.
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Atttached is a photo of how they are laying out addresses now!
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Keenan Jones
This is currently an issue with our print partner Lob.com for a very small portion of letters and is not in CRC's control as to how formatting is done on to/from on letters.
If you upvote this post, please know we will be continuing to pass the feedback to Lob.com to encourage them to improve this issue
Thank you!