Feature Requests

Previously, Discover Network banned credit repair transactions and CRC added a notice to payment failure emails that says "discover cards are not supported, please use visa, mastercard, or amex" (see attached). Now as of 5/19/26, AMEX no longer support credit repair or debt collection transactions and we need to remove AMEX as an option for payment. I have confirmed this with Coastal Pay/NMI and my other merchant Kurv/EMS and Authorize.net . Also, can we please prompt clients to only use a mastercard or visa when enrolling? This would save so much time. As of now, they're only warned about Discover on the payment failure email notification. We need a notice on the sign up form where they're entering their card or a way to reject their card if the card type is Discover or AMEX.

The chatbox when using the secure message feature found in the Credit Repair Cloud software has a fixed height and cannot be adjusted. It does not expand when sending a longer message, thus affecting readability and user experience. Requesting to increase the height so that it is more manageable when dealing with longer texts.

When adding notes please make the text bigger and clearer.

Will there be a new template for the FCRA law that congress just passed.

The Task & Events currently shows all tasks in the same page (Overdue, Current and Upcoming). This can become confusing when managing a large client list as not all tasks are displayed right away and instead get loaded up when scrolling to the bottom of the page. Separating Task Types on tabs can help de-clutter this page and make better use of the "lazy loading" for long task lists.

Inside the Secure Client Access portal, at the bottom where it shows assigned contacts, it would be nice if it directed clients to Send Message versus Send Email. Or at least give us the option. This way it would keep everything "in-house" and encourage clients to use the secure messages feature versus sending emails.